- Shipping rates
Shipping is calculated by according to rates calculated by our service providers and are based on the weight and dimensions of the parcel.
- Track my order
To receive an update on your order you can email firstname.lastname@example.org with your order number
- Payment methods
At this time we only process VISA and MasterCard credit cards and bank debit cards. We apologize, but we do not process gift cards or pre-paid bank cards.
- Returns and Damaged goods
For assistance with any damages or missing products or returns please email us on email@example.com. Please ensure to read our returns policy before completing a purchase.
Please note the following with regard to returns
You have 14 days from receipt of the parcel to notify us of the intent to return the goods
Goods must not be opened or used and must remain in its original packaging
Only goods purchased from our Online Store (www.dehair.co.za) can be returned. Products purchased elsewhere must be returned to the respective retailer in accordance with their returns and refund policies.
Any shipping costs associated with returning the goods will be for your account.
No product exchanges can be processed once the goods have been shipped.
How to return you goods or request a refund
Email you order ID and proof of payment to firstname.lastname@example.org requesting a refund or replacement (only in the case of damaged goods)